Senior After Sales Engineer, Circuit Breakers | alfanar Electric

Job Summary

This role acts as the main technical and communication link between customers and the company, ensuring customer satisfaction by managing inquiries, resolving issues, and supporting continuous improvement through data analysis and process enhancement.

Responsibilities

• Respond professionally and empathetically to customer inquiries via phone, email, and chat.
• Serve as the first contact for technical and service-related issues, offering expert support.
• Assist customers in troubleshooting and resolving product and service problems.
• Create and manage service tickets to track and prioritize customer requests.
• Evaluate inquiries to determine appropriate routing or escalation.
• Coordinate with relevant departments to ensure timely resolution and escalate urgent issues as needed.
• Analyze customer service data to identify trends and opportunities for improvement.
• Maintain accurate records of customer interactions using CRM or relevant tools.

Requirements

• Bachelor’s Degree in Electrical Engineering or a related field.
• 4 to 6 years of relevant work experience.
• Strong communication skills.
• Creativity and time management abilities.
• Well-organized with skills in customer conflict management and customer engagement best practices.
• Knowledge of customer relationship management and customer service programs.

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