(SaaS) Customer Success Manager

Job Summary

This full-time, on-site role based in Amman involves managing client relationships for a SaaS platform, focusing on customer satisfaction, retention, and success throughout the onboarding and survey processes.

Responsibilities

• Manage and nurture client relationships to ensure satisfaction and retention.
• Support customer utilization and upselling efforts.
• Provide exceptional customer service throughout the client lifecycle.
• Collaborate with customers during onboarding and survey design phases.
• Coordinate the launch of diagnostic and pulse employee surveys.
• Analyze survey data jointly with clients to develop actionable plans.
• Evaluate customer feedback to identify improvement opportunities.
• Develop strategies to optimize the overall customer experience.

Requirements

• Skills in customer satisfaction, support, success management, retention, and upselling.
• Analytical ability to assess customer feedback and identify areas for improvement.
• Strong relationship building and customer service skills.
• Excellent communication and interpersonal skills.
• 1 to 4 years of proven experience in SaaS customer success.
• Bachelor’s degree in Industrial Engineering or related fields.

We refresh listings regularly, but some roles close early on the source platform.