RPA Support Coordinator

Job Summary

The RPA Support Coordinator manages daily support and monitoring activities for RPA bots and automation processes, ensuring timely incident tracking and coordination among technical teams.

Responsibilities

• Assist the RPA Support & Monitoring team with daily support coordination.
• Oversee monitoring of RPA bots, processes, and scheduled automation tasks.
• Track incidents, service requests, and production issues with timely follow-up.
• Collaborate with RPA Developers and relevant teams for issue resolution and escalation.
• Monitor support tickets, priorities, and statuses to ensure prompt action.
• Maintain records of incidents, recurring problems, resolutions, and support activities.
• Prepare regular reports on support operations, including incidents and bot statuses.
• Coordinate production support activities, including escalation and operational follow-ups.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 1 year experience in RPA support, technical support, operations, coordination, or related technical area.
• Basic knowledge of RPA concepts and automation processes.
• Basic understanding of production support, incident management, and issue tracking.
• Familiarity with RPA platforms such as SS&C Blue Prism is preferred.
• Strong organizational, documentation, communication, and follow-up skills.
• Ability to coordinate multiple technical teams and manage several tasks simultaneously.
• Capability to work in a fast-paced technical environment and ensure issue resolution.
• Experience with tools like MS Excel, Google Sheets, PowerPoint, Jira, ServiceNow, or Azure DevOps is preferred.

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