Operations Officer

Job Summary

You will manage day-to-day operations at the center of client interactions and internal coordination. The role spans trading platforms, payments, and compliance, requiring hands-on ownership of operational queries, investigations, and process improvements.

Responsibilities

• Handle client-facing operational queries via email in Zendesk, responding within SLA and keeping inboxes clear during working hours
• Investigate and resolve trading issues including execution anomalies, payment problems, refunds, and KYC verifications
• Escalate technical issues internally and to external partners, driving them to closure
• Work directly with third-party providers to troubleshoot platform issues
• Build and maintain operational and performance dashboards
• Produce regular and ad-hoc reports for management using Excel, Google Sheets, and automation tools
• Monitor trade activity, client behavior, and operational load using analytics tooling
• Help improve workflows and processes within the operations team

Requirements

• Familiarity with trading platforms such as MT5, MatchTrader, or C-trader
• Working understanding of forex and futures concepts
• Familiarity with payment methods across crypto and local/international rails
• Strong Excel or Google Sheets skills including pivot tables and advanced formulas
• Excellent written and spoken English
• Sharp attention to detail and problem-solving instinct
• Comfortable working under pressure and against tight deadlines
• Basic coding understanding in Python, JavaScript, or SQL
• Experience with Excel macros, Google Apps Script, or workflow automation via AI and/or Zapier
• Experience with Zendesk, Jira, Confluence, or Intercom

We refresh listings regularly, but some roles close early on the source platform.