Job Summary
The Onboarding Specialist at Qahwa works directly with coffee shop operators to ensure a smooth onboarding process by delivering, installing, configuring, training, and fully onboarding customers on the Qahwa platform.
Responsibilities
- Manage customer onboarding and implementation projects from start to go-live.
- Install, configure, and deploy Qahwa POS and related solutions.
- Provide both in-person and remote training sessions for customers and their teams.
- Assist customers with setup, best practices, and operational workflows.
- Ensure customers are fully prepared for a successful launch.
- Troubleshoot implementation issues and collaborate with internal teams as needed.
- Develop strong relationships with customers and act as a trusted advisor during onboarding.
- Document customer requirements, implementation progress, and training results.
Requirements
- At least 1 year of experience in implementation and training of F&B technology.
- Strong communication and presentation skills in Arabic and English.
- Excellent problem-solving and customer-facing abilities.
- Ability to explain technical concepts clearly and practically.
- Strong organizational skills and attention to detail.
- Comfortable working independently and handling multiple projects simultaneously.
- Experience in restaurants, cafés, hospitality, or retail technology is an advantage.
- Willingness to travel to customer locations when necessary.
What the company offers
- Competitive salary package.
- Opportunities for career growth in a rapidly expanding company.
- Innovative products serving a fast-growing industry in the region.
- A collaborative, ambitious, and customer-focused culture.
We refresh listings regularly, but some roles close early on the source platform.
Country: Saudi Arabia
City: Riyadh
Job Category: Customer Success
Job Type: Full Time
Company Name: Qahwa
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