Job Summary
The META Clinical Application Specialist develops and delivers clinical education to customers, supports clinical procedures, and provides technical assistance to optimize equipment use.
Responsibilities
- Conduct clinical education sessions following organizational standards and product-specific materials.
- Advise customers on best clinical procedures and protocols to enhance equipment effectiveness and efficiency.
- Provide first and second-line support to clinical support associates and customers, offering expertise as needed.
- Operate under general supervision, using independent judgment within established policies to ensure compliance and performance.
- Resolve medium complexity requests by applying analytical skills and judgment within defined procedures.
- Participate in handling customer escalations, complaints, and feedback, following agreed protocols.
- Collaborate with cross-functional teams like product development, quality assurance, and regulatory affairs to address customer issues and improve products.
- Maintain thorough knowledge of products, clinical applications, and industry standards to support customers effectively.
Requirements
- Minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent.
What the company offers
- Office-based teams work in-person at least 3 days per week.
- Onsite roles require full-time presence at company facilities.
- Field roles are performed mainly at customer or supplier locations.
We refresh listings regularly, but some roles close early on the source platform.
Country: Saudi Arabia
City: Riyadh
Job Type: Full Time
Company Name: Philips
