Lead Field Service Rep

Job Summary

Nalco Water seeks a Lead Field Service Rep to support Sales Representatives in executing service plans for strategic district accounts, providing technical problem-solving and customer support in the water treatment sector.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute customer system assurance and continuous improvement plans
• Assist Sales Representatives with plant surveys of prospective customers
• Support start-ups of new applications for existing and new customer accounts
• Develop strong relationships with key stakeholders in strategic district accounts
• Identify and resolve customer challenges through technical support and system analysis
• Perform system analysis, interpret data and provide written recommendations to ensure optimal customer operations
• Support Nalco innovations and technology in assigned strategic district accounts
• Perform maintenance and repairs on equipment and travel within assigned sales territory

Requirements

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Industrial Engineering, or Life Sciences
• 5 to 10 years of experience in water treatment applications in refineries
• Water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems OR paper machine operations, wet end chemistry, and pulp mill operations
• Valid Driver’s License and acceptable Motor Vehicle Record

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