Job Summary
Provide technical and business support to customers using Mozaic Loyalty Solutions’ SaaS platform. Respond to inquiries, resolve support tickets, train customers on system features, and support them through onboarding, testing, and go-live phases.
Responsibilities
- Respond to customers’ technical and business inquiries
- Investigate, resolve, and follow up on support tickets
- Train customers on system features through online and onsite sessions
- Install and configure the system at customer locations
- Support customers during onboarding, testing, and go-live phases
- Coordinate with technical and business teams to resolve customer issues
- Prepare periodic reports and performance updates for customers
- Document customer requirements, issues, and resolutions
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Management Information Systems, or a related field
- 2+ years of relevant experience
- Good technical troubleshooting and problem-solving skills
- Excellent communication and presentation skills in Arabic and English
- Ability to explain technical concepts clearly to non-technical users
- Ability to manage multiple support requests and priorities
- Willingness to provide onsite support and travel when required
- Familiarity with ticketing systems, APIs, databases, or reporting tools is an advantage
We refresh listings regularly, but some roles close early on the source platform.
Country: Jordan
City: Amman
Job Category: Customer Success
Job Type: Full Time
Company Name: Mozaic Loyalty Solutions
Seniority level: Junior
