IT Support Technician L1

Job Summary

On-site IT support role providing end-to-end technical assistance for desktop and laptop systems. Responsibilities include troubleshooting hardware and software issues, managing device lifecycle, and delivering deskside and remote support using enterprise tools.

Responsibilities

• Provide technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices
• Manage device lifecycle including configuration, patching, OS imaging, and hardware replacements
• Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution
• Administer software installations, updates, and security patching in coordination with IT policies
• Provide remote and deskside support for applications including MS Office, Outlook, and VPN clients
• Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
• Support peripheral devices including printers and scanners, and assist with Active Directory tasks

Requirements

• More than 3 years of IT Support experience
• Proficiency with Windows OS environments
• Experience with SCCM, Intune, and ServiceNow
• Knowledge of ITIL practices for incident, problem, and service request management
• Familiarity with mobile device support and basic MAC device handling
• Ability to provide VIP support and act as primary onsite contact during critical escalations

What the company offers

• Full-time employment (FTE) on a 1-year extendable contract
• Freelance/B2B contract arrangement
• On-site position in Amman, Jordan with 2 days per week working schedule

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