Job Summary
On-site IT support role providing end-to-end technical assistance for desktop and laptop systems. Responsibilities include troubleshooting hardware and software issues, managing device lifecycle, and delivering deskside and remote support using enterprise tools.
Responsibilities
- Provide technical support for desktop and laptop systems, troubleshooting hardware, software, and connectivity issues
- Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices
- Manage device lifecycle including configuration, patching, OS imaging, and hardware replacements
- Deliver support using SCCM, Intune, and ServiceNow for asset tracking and ticket resolution
- Administer software installations, updates, and security patching in coordination with IT policies
- Provide remote and deskside support for applications including MS Office, Outlook, and VPN clients
- Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement
- Support peripheral devices including printers and scanners, and assist with Active Directory tasks
Requirements
- More than 3 years of IT Support experience
- Proficiency with Windows OS environments
- Experience with SCCM, Intune, and ServiceNow
- Knowledge of ITIL practices for incident, problem, and service request management
- Familiarity with mobile device support and basic MAC device handling
- Ability to provide VIP support and act as primary onsite contact during critical escalations
What the company offers
- Full-time employment (FTE) on a 1-year extendable contract
- Freelance/B2B contract arrangement
- On-site position in Amman, Jordan with 2 days per week working schedule
We refresh listings regularly, but some roles close early on the source platform.
Country: Jordan
City: Amman
Job Category: Information Technology
Workplace type: On-site
Job Type: Full Time
Company Name: Sharp Brains
Seniority level: Associate
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