IT Service Engineer

Job Summary

The Service Engineer will be responsible for the installation, configuration, integration, and technical support of dental imaging systems and digital dentistry solutions. The role focuses on networking, DICOM, PACS, system integration, and troubleshooting while coordinating with hospital and clinic IT teams to ensure effective implementation and optimal system performance.

Responsibilities

• Install, configure, and maintain dental imaging software, systems, and related solutions.
• Perform DICOM and PACS integration between dental imaging equipment and healthcare information systems.
• Configure and troubleshoot networks connecting dental equipment, servers, workstations, and hospital systems.
• Integrate and support CBCT, panoramic, and intraoral imaging systems with dental software and digital dentistry platforms.
• Troubleshoot connectivity, networking, software, hardware, and system integration issues.
• Coordinate with hospital and clinic IT departments to ensure successful system implementation and integration.
• Provide technical support during installation, implementation, commissioning, and post-installation phases.
• Provide user training, technical guidance, and basic system documentation.

Requirements

• Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or a related field.
• 3 to 5 years of experience in IT engineering, system integration, or a related technical role.
• Strong knowledge of networking and troubleshooting.
• Good understanding of DICOM, PACS, Worklist, and medical imaging workflows.
• Hands-on experience with DICOM, PACS, SQL databases, and medical imaging environments.
• Experience integrating CBCT, panoramic, and intraoral imaging systems with dental software.
• Knowledge of dental software and digital dentistry solutions.
• Experience with network infrastructure, troubleshooting, and software/system integration.
• Strong analytical, problem-solving, and communication skills.
• Experience working with healthcare facilities, hospitals, clinics, or healthcare IT departments is an advantage. Knowledge of HL7 is highly preferred.

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