Internal Sales Engineer Company

Job Summary

The Internal Sales Engineer manages customer inquiries, prepares quotations, and supports showroom visitors. The role acts as a liaison between customers and sales and procurement teams to ensure accurate offers and professional service.

Responsibilities

• Prepare sales quotations based on pricing, technical specs, availability, and delivery details from Procurement.
• Ensure quotations meet customer requirements and obtain internal approvals before sending.
• Follow up on quotations, respond to customer questions, and coordinate revisions with procurement and Sales Manager.
• Handle customer inquiries via website, phone, WhatsApp, and email, clarifying requirements and checking stock availability.
• Assist showroom visitors by identifying needs, presenting products, and coordinating specialist advice when needed.
• Support website inquiry management and update product information in coordination with relevant teams.
• Review purchase orders against quotations and coordinate with procurement, accounts, and delivery for order processing.
• Maintain accurate records in CRM and provide regular updates to the Sales Manager on inquiries and sales opportunities.

Requirements

• Bachelor’s degree in Mechanical, Mechatronics, Electrical, Industrial Engineering, or related field.
• Preferably 1–3 years experience in internal sales, technical sales support, or customer service for industrial products.
• Ability to understand technical specifications and translate customer needs into clear quotation requests.
• Strong communication and customer service skills in Arabic and English.
• Good knowledge of Microsoft Office, especially Excel; CRM experience is a plus.
• Attention to detail, organization, and follow-up discipline.
• Familiarity with industrial tools, machinery, hydraulic equipment, lifting equipment, or welding products is advantageous.

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