IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant / Developer

Job Summary

This role involves designing, customizing, and implementing IBM Watson AIOps and IBM Netcool Operations Insight solutions to manage enterprise event operations. The consultant/developer will create tailored solutions, automate processes, and develop Netcool Impact policies for advanced event handling.

Responsibilities

• Design and implement IBM Watson AIOps and IBM Netcool Operations Insight solutions.
• Translate customer requirements into scalable technical solutions.
• Customize IBM Watson AIOps and NOI components to fit operational needs.
• Develop and maintain Netcool Impact policies for event enrichment, correlation, suppression, automation, scenario-based processing, and business logic.
• Create workflows to reduce alert noise and enhance operational efficiency.
• Integrate IBM NOI with monitoring tools and third-party systems via REST APIs, JDBC, SNMP, Webhooks, Kafka, and other interfaces.
• Configure and customize IBM Netcool OMNIbus ObjectServer and probes.
• Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components.

Requirements

• Experience with IBM Watson AIOps, IBM Netcool Operations Insight, Netcool Impact, OMNIbus, Event Manager, and Agile Service Manager.
• Skills in Netcool Impact Policy Development, JavaScript, SQL, REST APIs, XML/JSON, Shell Scripting, and Python (preferred).
• Integration experience with SNMP, Web Services, REST API, JDBC, Kafka, Webhooks, and Message Queues.
• Knowledge of Linux Administration, Red Hat OpenShift, Docker/Kubernetes, Networking Fundamentals, TCP/IP, and SSL Certificates.
• 5+ years working with IBM Netcool products and 3+ years with IBM Watson AIOps or IBM Cloud Pak for AIOps.
• Proven ability to develop Netcool Impact policies and implement event correlation and automation.
• Experience integrating enterprise monitoring platforms into IBM NOI and working in production support environments.
• Strong troubleshooting, debugging, and customer-facing solution implementation skills.
• Preferred qualifications include IBM Watson AIOps and Netcool certifications, experience with OpenShift, Kubernetes, ITSM platform integrations, DevOps, CI/CD, and AI-driven event analytics.
• Excellent analytical, communication, teamwork, and stakeholder management skills.
• Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience.

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