Field Engineer (Arabic speaker)

Job Summary

Motorola Solutions is seeking an on-site customer support engineer to join the International Services team. This role provides field engineering services to AMEA customers, supporting the design, implementation, and management of mission-critical IT and Radio systems.

Responsibilities

• Collaborate with cross-functional teams across web, mobile, and middleware technology stacks to resolve complex business and technical challenges.
• Provide technical and operational support for mission-critical IT and Radio systems, ensuring service level and operational key performance indicators are met.
• Maintain system performance and availability through incident and performance management processes.
• Work with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements.
• Manage the resource calendar to ensure all Maintenance Agreement deliverables are fulfilled.
• Coordinate with the Local Service Delivery Manager for contract deliverables and tasking.
• Conduct regular customer meetings to discuss service availability and performance.
• Troubleshoot and resolve technical design-related issues and respond to customer problems.

Requirements

• Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
• Legal authorization to work in Saudi Arabia indefinitely; employer work permit sponsorship is not available.
• Background in Network/IT, Broadband PTT, or Customer Service.
• Strong professional interpersonal and communication skills.
• Excellent command of verbal and written English and Arabic.
• 50-75% travel requirement.

What the company offers

• Comprehensive training and certifications in required technologies and service management.
• Domestic relocation provided.

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