Digital System Operation Specialist (DevOps Lead)

Job Summary

This role leads the daily support and operation of digital systems including applications, platforms, and integrations, ensuring system performance and availability while managing a support team.

Responsibilities

• Lead daily support activities for digital systems such as applications, platforms, integrations, and portals.
• Ensure incidents, service requests, and problems are resolved promptly according to SLAs.
• Serve as the final escalation point for complex technical issues.
• Monitor system performance and optimize availability.
• Manage and mentor the Digital Systems Support team, assign tasks, and oversee performance.
• Implement ITIL best practices for incident, problem, and change management.
• Track and report KPIs, SLAs, and service performance metrics.
• Participate in digital transformation projects, system upgrades, and vendor coordination.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• At least 5 years of IT/application support experience, including 2 years in a supervisory or lead role.
• Strong knowledge of digital platforms, SaaS solutions, and system integrations.
• Experience with ITIL processes, service desk tools, and incident management systems.
• Familiarity with cloud platforms such as Oracle, AWS, and Azure, and enterprise applications preferred.
• Knowledge of regulatory frameworks like SAMA CSF and PDPL is a plus.
• Strong leadership, coaching, and team management skills.
• Excellent problem-solving, analytical, communication, and stakeholder management abilities.
• Ability to prioritize and manage multiple initiatives simultaneously.
• Strong vendor management and negotiation skills.

We refresh listings regularly, but some roles close early on the source platform.