D&T Sr. Analyst – MWP

Job Summary

Technology Sr. Analyst – MWP provides high-level technical expertise and support for Modern Workplace solutions, particularly Microsoft 365 services. The role focuses on implementation, operation, troubleshooting, and digital transformation to ensure employees can work effectively in a connected digital environment.

Responsibilities

• Provide technical expertise and support for Modern Workplace solutions including Office 365, Teams, SharePoint, OneDrive, and Exchange Online
• Work with the IT team to ensure seamless integration of Modern Workplace technologies with existing systems and infrastructure
• Monitor system performance, respond to user inquiries, and resolve technical issues to maintain service availability and reliability
• Design and manage Entra ID environment including Hybrid Identity, Entra ID Connect, and Pass-through Authentication/Federation
• Architect and implement security and access controls including Conditional Access policies, Multi-Factor Authentication (MFA), Entra ID Identity Protection, and Privileged Identity Management (PIM)
• Oversee user lifecycle management, group management (M365 Groups, Dynamic Groups), and Role-Based Access Control (RBAC) across the M365 ecosystem
• Execute projects aimed at digital transformation and continuous improvement of the digital work environment
• Collaborate with security teams to ensure Modern Workplace deployments comply with organizational security standards and data protection regulations

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field
• 2-5 years of experience in the same field
• Proven experience with Modern Workplace technologies, particularly within the Microsoft 365 suite
• Solid technical skills and ability to troubleshoot complex issues
• Good understanding of IT infrastructure, networking, and cybersecurity principles as they relate to collaboration tools
• Excellent communication skills for technical support and training purposes
• Ability to work well in a team environment and collaborate with multiple departments
• Strong ability to work with remote teams
• Stay current with industry trends and updates to Modern Workplace technologies
• Configure and manage application registrations, enterprise applications, and Single Sign-On (SSO) integrations for cloud services

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