Cyber Security Account Manager

Job Summary

Manage key customer accounts for Green Circle for Cybersecurity, understanding client needs and aligning the company’s services including SOC, managed security, consulting, and training to their strategic objectives. Maintain strong client relationships, coordinate with technical teams, and drive contract renewals and upsell opportunities.

Responsibilities

• Manage and maintain relationships with key customer accounts, ensuring alignment between client cybersecurity needs and Green Circle’s service offerings
• Coordinate with technical and operations teams to ensure service delivery meets agreed standards and client expectations
• Prepare proposals and presentations that explain technical cybersecurity solutions in business-focused terms
• Monitor customer satisfaction, address escalations, and oversee service performance reporting
• Manage contract renewals, identify expansion opportunities, and drive upsell initiatives within existing accounts
• Support regional sales initiatives and identify new business opportunities
• Stay current with cybersecurity trends and regulatory requirements to advise clients effectively

Requirements

• Demonstrated experience in account management, client relationship management, or customer success within cybersecurity, IT services, or related fields
• Knowledge of cybersecurity concepts and services including SOC operations, managed security services, penetration testing, compliance and governance, and threat intelligence
• Strong communication, negotiation, and presentation skills with ability to explain technical topics in a clear, business-focused manner
• Proven ability to coordinate with technical, operations, and sales teams to ensure effective service delivery and problem resolution
• Experience preparing proposals, managing contracts, and driving renewals and expansions with enterprise or government clients
• Strong organizational and time-management skills with ability to manage multiple accounts and priorities simultaneously
• Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field
• Fluency in English; proficiency in Arabic and prior experience working in the Middle East
• Familiarity with regional and international cybersecurity standards and regulations such as ISO 27001 and NIST is highly beneficial
• Relevant certifications such as CISSP, CISM, or sales and account management credentials are a plus

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