Job Opportunity: CX Product Manager at Globital

Globital is announcing an exciting job opportunity for a CX Product Manager, ideal for professionals seeking a role in product management within the digital product or software industry.
This position requires leading the product vision and roadmap based on customer needs and market trends, while managing business analysts and guiding UX strategies to deliver high-impact, customer-centric solutions.It’s the perfect opportunity for experienced candidates in B2B software or telecom, especially those with a deep understanding of customer experience technologies, journey design, and user-focused product development.

Position Responsibilities

• Own the technical execution of product features from backlog to release.
• Break down high-level requirements into detailed user stories and specifications.
• Coordinate sprint planning, backlog grooming, and delivery cycles with development
• Validate technical feasibility and system design in close collaboration with development teams.
• Ensure alignment with architectural standards, modular design principles, and security best practices.
• Oversee QA test planning, automation strategy, and regression testing validation.
• Manage release readiness, version tracking, packaging, and internal approval processes.
• Collaborate with Development and IT teams on staging environments and deployment coordination.
• Act as the escalation point for technical issues, hotfix prioritization, and root cause analysis (RCA).
• Maintain release documentation, known issues log, and developer notes.
• Coordinate with the Business Solutions Manager (BSM) to conduct impact analysis for bugs and change requests.

Required Competencies

• A bachelor’s degree in Computer Science, Software Engineering, or a related field.
• At least 7 years of proven experience in software delivery, technical product ownership, or engineering leadership roles.
• Solid understanding of the full product lifecycle, Agile delivery methodologies, and both SaaS and on-premise architectures.
• Previous experience with customer experience solutions such as contact centers, workforce optimization (WFO), or speech analytics is a strong advantage.
• Excellent skills in analysis, cross-functional coordination, and technical documentation.

We refresh listings regularly, but some roles close early on the source platform.