Customer Success Technical Advisor

Job Summary

As a Customer Success Technical Advisor at TrendAI, you will serve as the strategic technical leader for enterprise clients, moving beyond reactive support to become a trusted advisor. You will ensure customers achieve measurable cybersecurity resilience through the TrendAI Vision One platform ecosystem.

Responsibilities

• Act as the primary technical voice post-deployment, shifting focus from ticket resolution to security outcome attainment
• Contribute technical milestones to Customer Success Plans, ensuring clear roadmaps for platform adoption, version upgrades, and feature deployments
• Conduct regular architectural reviews and configuration audits to ensure full platform utilization
• Guide clients through structured onboarding and deployment processes to achieve rapid time-to-value and high feature utilization
• Design and deliver bespoke technical workshops and best practice sessions to mature customer SOC and SIEM operations
• Perform deep-dive root cause analysis on complex issues and provide long-term strategic recommendations
• Serve as regional liaison between customers and internal Product Engineering, R&D, and Sales Engineering teams
• Maintain detailed account health documentation including environment maps, troubleshooting playbooks, and operational reports

Requirements

• 10 or more years of experience in technical support, security architecture, systems engineering, or relevant client-facing consulting
• Strong knowledge of security frameworks including NIST and MITRE ATT&CK
• Experience with SIEM/SOC operations and endpoint/network defense technologies
• Deep understanding of multiple operating systems including Windows Server, Linux, and Solaris
• Experience with hybrid-cloud infrastructure including AWS, Azure, and GCP
• Excellent written and verbal communication skills with ability to articulate complex technical risks in business-centric terms for executives
• Highly process-oriented with passion for digital organization, documentation, and technical reporting
• Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred
• Technical certifications strongly preferred such as TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications

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