Customer Success Specialist

Job Summary

As a Customer Success Specialist at Edunation, you will serve as the primary contact for clients, ensuring their satisfaction and effective use of the Edunation platform. You will manage client onboarding, provide training, respond to inquiries, troubleshoot issues, and identify growth opportunities.

Responsibilities

• Onboard new clients and guide them through platform implementation
• Deliver personalized training sessions to help clients utilize the Edunation platform effectively
• Respond to customer inquiries and resolve technical and functional issues
• Troubleshoot customer problems and escalate complex concerns to the technical team
• Maintain consistent communication with clients to identify and address their needs
• Promote client retention and identify opportunities for growth and enhancement

Requirements

• Strong problem-solving and troubleshooting skills with the ability to analyze and resolve customer issues
• Excellent communication and interpersonal skills to build strong client relationships
• Proficiency in training users and developing user-friendly instructional materials
• Fluency in English and Arabic, both written and spoken
• Ability to work independently in a fast-paced environment with a proactive approach
• Familiarity with customer success, client retention, or account management processes is highly desirable
• Experience with education technology platforms or a background in the education field is an advantage
• Bachelor’s degree in Business, Communications, Education, or a related field is preferred

What the company offers

• 24/7 customer support environment
• On-site position at Amman office

We refresh listings regularly, but some roles close early on the source platform.