Customer Solution Design Engineer (MP)

Job Summary

A Customer Solution Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. The role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D models for approval, and ensuring KONE drawings align with customer specifications.

Responsibilities

• Read, sort, and analyze customer drawings, raising RFIs for conflicts with KONE commitments
• Create 2D and 3D layout drawings that match customer document control procedures and KONE KOS standards
• Identify optimal technical solutions for non-standard customer requirements in collaboration with sales
• Clarify solution scope, including KONE and third-party offerings
• Participate in customer meetings and provide technical answers to customer questions
• Select appropriate product platforms and propose solutions across KONE business lines including elevators, escalators, doors, and new services
• Provide technical training to Sales, Installation, and Maintenance teams
• Contribute to product offering management regarding customization, standardization, and interface requirements

Requirements

• Bachelor or Diploma degree in Engineering
• Minimum 5 years experience in elevator business or relevant field
• Excellent verbal and written English and Arabic language skills
• Excellent communication, negotiation, and customer handling skills
• Understanding of different building types and customer segments
• Good knowledge of environmental and sustainability requirements and norms
• Excellent CAD and BIM skills
• Excellent knowledge of AutoCAD, Revit 2022, and BIM360
• Basic knowledge of competitors’ products
• Good understanding of product costing, local norms, and regulations

We refresh listings regularly, but some roles close early on the source platform.