Customer Engineer

Job Summary

A hands-on engineering role combining customer-facing technical work with product development. You will lead enterprise customer onboarding, debug complex technical issues across the platform, and ship fixes and improvements directly to the product.

Responsibilities

• Lead technical onboarding and implementation for enterprise customers
• Debug complex technical issues across the product and customer environments
• Investigate integrations with helpdesk and CRM tools such as Zendesk, Intercom, and HubSpot
• Ship fixes, integration improvements, and product enhancements in Node.js and TypeScript
• Troubleshoot AI-agent behavior and help improve AI/LLM workflows
• Work closely with Product Engineering to turn customer problems and feedback into product improvements

Requirements

• 3+ years of relevant hands-on software engineering experience
• Strong full-stack engineering fundamentals, with solid back-end and systems understanding
• Production experience with Node.js and TypeScript
• Hands-on experience with AI agents, LLMs, LLM APIs, or prompt engineering
• Strong debugging and analytical problem-solving skills
• Previous customer-facing technical experience in SaaS, such as implementation, solutions engineering, integrations, or technical troubleshooting
• Experience with, or ability to quickly understand, helpdesk, CRM, and customer communication tools and APIs
• Fluent English and confidence communicating directly with enterprise customers
• Based in Jordan and comfortable working on-site
• Flexibility to work with customers across US, Europe, and Saudi time zones when needed

What the company offers

• Monthly compensation of 1,500-2,500 JOD depending on experience and fit

We refresh listings regularly, but some roles close early on the source platform.