Business Development & Solution Design Specialist

Job Summary

This role at Concentrix combines outbound pipeline generation with consultative solution design, focusing on engaging enterprise clients and creating tailored CX, digital transformation, and BPO solutions. The specialist acts as the strategic initial contact for enterprise accounts and provides detailed weekly performance reports to leadership.

Responsibilities

• Identify and research key enterprise target accounts in sectors such as Technology, Retail/E-Commerce, Banking & Financial Services, and Travel & Hospitality.
• Execute multi-channel outbound campaigns including cold outreach and social selling.
• Qualify inbound and outbound enterprise opportunities by understanding business challenges, buying cycles, and budgets.
• Maintain accurate pipeline data and outreach metrics within CRM tools like Salesforce.
• Prepare and present detailed weekly Excel reports on pipeline health, conversion metrics, meeting rates, and account engagement to sales leadership.
• Collaborate with Commercial Directors, Enterprise Sales Leaders, and Solution Architects to design customized service delivery models.
• Conduct discovery sessions to gather requirements on staffing volumes, operating hours, technology stacks, contact channels, and language needs.
• Support commercial pricing, volume forecasts, and scope-of-work assumptions using Excel for staffing models and cost estimates.
• Contribute to RFP/RFI responses ensuring alignment with client objectives and develop executive presentations, business cases, and ROI models.
• Participate in client pitches, explaining the operational, technological, and commercial benefits of proposed solutions.

Requirements

• Ability to work from either Amman or Irbid site.
• Bachelor’s degree in business administration, Engineering, Management, Marketing, or related fields.
• 3-6 years of experience in enterprise business development, pre-sales solutioning, sales engineering, or related commercial roles.
• Proven success in meeting or exceeding pipeline generation and business development goals.
• Strong analytical skills with experience in building and managing data-driven operational models and reports using Microsoft Excel.
• Excellent communication, stakeholder management, and presentation abilities.
• Capability to translate business requirements into commercial and operational solutions.

What the company offers

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