Associate Support Engineers – Induction

Job Summary

The Associate Support Engineers will undergo intensive training in Support & Implementation technologies and provide remote IT technical assistance during shifts. They will support customers through network administration, troubleshooting via phone, email, and onsite visits when necessary.

Responsibilities

• Deliver first-line helpdesk support and manage related processes
• Offer tier-one telephone support for software applications
• Perform basic troubleshooting for software issues covered in training
• Use help desk software to log all incoming calls, incidents, and requests accurately
• Escalate calls and alert technicians about critical issues requiring urgent attention
• Maintain skills to communicate effectively with various users about specific problems
• Identify problems and provide suitable solutions
• Act as a liaison between customers and the technical team

Requirements

• Fresh graduates or up to one year of experience
• BSc degree in computer information systems or related field
• Willingness to work different shifts: 04:30PM – 1:00AM, 12:00AM – 08:30AM, or 8:00AM – 5:30PM
• Ready to travel and work extra hours when required
• Willingness to relocate if needed
• Excellent written and verbal communication skills in Arabic and English
• Knowledge of database engines: Oracle, MS-SQL, Postgres
• Familiarity with operating systems: Unix/Linux and Windows
• Understanding of cloud infrastructure tools: Docker and Kubernetes, and DevOps techniques
• Knowledge of application servers: Apache Tomcat, WebLogic, WebSphere
• Familiar with networking, high availability, disaster recovery, and backup & recovery strategies
• Strong customer service and interpersonal skills
• Ability to listen and comprehend user descriptions and explain problem resolutions
• Work with integrity and ethics
• Uphold organizational values
• Respect and sensitivity to cultural differences

We refresh listings regularly, but some roles close early on the source platform.