Assistant Manager / Manager – Enterprise Technology & Shared Services -Operational Excellence-Jordan

Job Summary

This role within EY’s Business Consulting team involves leading a workstream focused on enterprise technology, shared services, and corporate support function enablement. The position requires collaboration across business and technology teams to assess capabilities, prioritize improvements, and coordinate initiatives involving enterprise applications, ERP, supply chain, data platforms, and service delivery.

Responsibilities

• Lead a specific workstream in the Strategic Operations Office with defined objectives, deliverables, and governance.
• Evaluate current technology and operating environments across enterprise and back-office functions to identify improvement areas.
• Support digital strategy development and execution, technology enablement, and business process improvements.
• Coordinate stakeholders to translate operational needs into requirements, priorities, and implementation plans.
• Assess enterprise applications and platforms including ERP, supply chain management, data, reporting, workflow, automation, and digital capabilities.
• Assist in designing or enhancing shared services operating models, governance, performance measures, and service management.
• Contribute to enterprise data management, reporting, governance, analytics, and decision-support efforts.
• Prepare analyses, decision papers, roadmaps, reports, dashboards, governance documents, and executive presentations.

Requirements

• Bachelor’s degree in IT, Computer Science, Information Systems, Engineering, Business Administration, Finance, Supply Chain, or related field.
• Minimum 6 years of experience in enterprise technology, shared services, digital transformation, technology enablement, business process improvement, consulting, or related areas.
• Experience with enterprise technology and back-office support functions including ERP, supply chain management systems, enterprise applications, data, and digital platforms.
• Understanding of shared services operating models and corporate support functions.
• Experience supporting digital strategy, transformation, technology enablement, or business process improvement initiatives.
• Familiarity with enterprise data management, reporting, data governance, and digital capabilities.
• Knowledge of IT operating models, technology governance, and service management principles.
• Experience working with business and technology stakeholders to improve processes, systems, and service delivery.
• Experience leading or coordinating a workstream including planning, stakeholder management, progress monitoring, and leadership reporting.
• Strong analytical, problem-solving, facilitation, stakeholder management, communication, and presentation skills.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with enterprise reporting, workflow, or visualization tools preferred.
• Excellent written and verbal English communication skills.
• Willingness and ability to travel frequently and stay at client locations for extended periods.

Nice to haves

• Exposure to Finance, Procurement, Human Resources, Supply Chain, or other shared service functions.
• Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or equivalent.
• Exposure to data governance, analytics, automation, cybersecurity, AI, or digital transformation initiatives.
• Experience in utilities, infrastructure, government, or large asset-intensive organizations.
• Experience supporting Strategic Operations Office, transformation office, shared services, enterprise PMO, or similar environments.
• Experience in consulting, professional services, or secondment-style client assignments.
• Arabic language capability.

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