Applications Support Senior Specialist

Job Summary

This role involves providing production support for Transmed’s enterprise applications and participating in projects related to application releases, upgrades, implementations, documentation, and training.

Responsibilities

• Deliver production support for Transmed enterprise systems.
• Manage change processes for internally developed and partner/vendor applications and systems.
• Provide 2nd level technical support, including evaluation, installation, maintenance, and support of enterprise applications.
• Contribute to defining support requirements, procedures, service levels, escalation processes, and incident management.
• Offer consultation, support, and troubleshooting to help employees use application features effectively.
• Document issue progress and resolutions in service management tracking systems.
• Analyze application performance, generate configuration reports, identify root causes, and implement corrective actions.
• Monitor changes and upgrades to ensure alignment with business needs, policies, procedures, and security.

Requirements

• Bachelor’s degree in computer science, Information Systems Management, or a related technology field.
• Advanced English proficiency.
• 3 to 5 years of experience with enterprise applications, relational databases, scripting, software administration, and application support.
• Preferred certifications include Microsoft, Oracle, Salesforce, ITIL, and PMP.
• Strong interpersonal and networking skills for internal and external business interaction.
• Proficiency with enterprise applications, operating systems (Windows, Linux), databases (SQL, Oracle), programming languages, and networking fundamentals.
• Experience with Oracle and Microsoft application platforms, enterprise mobile applications on iOS and Android, Java/XML, and HTML.

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