Sales & Services Associate-Amman

Job Summary

The Sales & Services Associate at Orange Jordan in Amman is responsible for delivering excellent customer service and achieving sales targets by addressing inquiries, resolving issues, and promoting Orange products and services.

Responsibilities

• Respond promptly and build rapport with customers via phone, email, and chat.
• Handle customer questions about Orange products, services, and billing accurately.
• Resolve complaints with empathy aiming for first-call resolution and satisfaction.
• Identify customer needs and offer suitable solutions, including upselling and cross-selling.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Maintain knowledge of Orange’s products, services, and processes to provide accurate information.
• Document all customer interactions and transactions precisely in the systems.
• Meet or exceed sales targets and key performance indicators.

Requirements

• Open to fresh candidates.
• Bachelor’s degree in Business Administration, Marketing, or Public Administration.
• Excellent verbal and written communication skills.
• Proven selling skills including identifying needs and closing sales.

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