Customer Success Manager (Technical), Saudi

Job Summary

The Customer Success Manager (Technical) at AlgoSec supports enterprise customers in adopting, optimizing, and expanding the use of AlgoSec’s cybersecurity solutions, acting as both strategic and technical advisors.

Responsibilities

• Identify gaps in customer adoption and develop customized success plans aligned with product value.
• Monitor adoption health across assigned customers and prepare quarterly improvement strategies.
• Collaborate with the renewals team to link adoption status with renewal outcomes and manage churn risks.
• Work with internal teams and sales to identify and quantify opportunities for customer expansion.
• Build trusted relationships with key stakeholders and provide strategic guidance and best practices.
• Lead customer engagements including Executive Business Reviews and maintain proactive communication.
• Document use cases, success stories, and lessons learned to enhance the Customer Success knowledge base.
• Represent the customer’s interests internally to ensure their needs are addressed.

Must haves

• At least 5 years in Customer Success or related roles in enterprise software, preferably in security or systems integration.
• Experience managing strategic and enterprise-level customers with proven success.
• Strong knowledge of network security, governance, audit, risk, and compliance.
• Customer-focused, proactive, and comfortable with client-facing interactions.
• Excellent consulting, project management, and data-driven decision-making abilities.
• Good understanding of security technologies (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
• Familiarity with infrastructure, cloud environments (public/private/hybrid), and networking (LAN/WAN).
• Ability to adapt and remain resilient in fast-paced environments.
• Executive presence to handle high-stakes discussions and escalations.
• Fluent communication skills in English and Arabic.
• Willingness to travel up to 50% of the time.

Nice to haves

• Experience with Salesforce.com and Gainsight.
• Technical knowledge of TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

We refresh listings regularly, but some roles close early on the source platform.