Senior Presales Manager – CX Solutions

Job Summary

The Senior Presales Manager leads the technical aspects of the CX sales process, managing the solution from initial discovery through contract signing. This role involves understanding customer operations, designing solutions, demonstrating value, and securing technical approvals while collaborating with sales, product, and delivery teams.

Responsibilities

• Conduct discovery meetings with various customer stakeholders to translate their needs into solution designs.
• Present tailored product demonstrations and proofs of concept for each customer environment.
• Manage RFP and tender responses including compliance, technical proposals, architecture, sizing, and bills of quantity.
• Develop business cases and ROI models linking solutions to measurable improvements in efficiency, quality, compliance, and customer satisfaction.
• Collaborate with sales on account strategy, opportunity qualification, and competitive positioning.
• Lead and mentor the presales team, establishing standards for demos, proposals, and customer interactions.
• Ensure thorough handover to delivery with complete documentation of scope, assumptions, and integration needs.
• Provide market and customer feedback to product management to influence the product roadmap.
• Represent Globitel at industry events, workshops, and partner meetings.

Requirements

• 7–10 years in presales, solution consulting, or solution architecture for enterprise software, including 2–3 years in a leadership role.
• Strong expertise in contact center and customer experience technologies such as call recording, quality management, workforce management, speech and text analytics, conversational AI, or CCaaS platforms.
• Practical experience with AI and generative AI in CX, including virtual agents, speech analytics, and agent assist.
• Good knowledge of contact center infrastructure and integrations including telephony platforms, SIP, CTI, CRM, APIs, and deployment models (cloud, on-premise, hybrid).
• Proven success in securing complex deals with telecom operators, banks, government, or large enterprises.
• Experience selling to regulated industries like banking, insurance, and utilities.
• Established network of CX and contact center decision-makers.
• Extensive experience responding to RFPs and competitive tenders.
• Excellent presentation and storytelling skills for both technical and executive audiences.
• Fluency in Arabic and English, both written and spoken.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
• Willingness to travel regularly.

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