DT Business Process Design Associate Specialist

Job Summary

This role supports local Customer Fulfillment and GEO Supply Chain Operations teams in digital transformation efforts, focusing on order fulfillment, AI-driven process improvements, and operational visibility across the supply chain.

Responsibilities

• Act as a Digital Transformation partner for local Customer Fulfillment and GEO supply chain operations.
• Support order fulfillment performance, backlog management, delivery visibility, and exception resolution.
• Assist in end-to-end process improvements across demand, order, allocation, supply commitment, logistics, delivery, and customer fulfillment.
• Analyze business processes to identify opportunities for simplification, standardization, automation, and alignment.
• Support deployment and enhancement of digital solutions including SAP, order management, planning, logistics visibility, workflow automation, analytics dashboards, and AI applications.
• Participate in requirements gathering, process design, testing, training, user support, change management, and hypercare.
• Analyze data related to fulfillment, orders, inventory, logistics, and service to identify trends, risks, and improvement opportunities.
• Support AI and automation initiatives such as intelligent exception detection, order prioritization, delivery risk prediction, and touchless process enablement.

Requirements

• Bachelor’s or Master’s degree in Supply Chain Management, Industrial Engineering, Business Analytics, Data Science, Computer Science, Information Systems, or AI-related fields.
• Strong interest in customer fulfillment, order management, logistics, and end-to-end supply chain operations.
• Passion for digital transformation, AI adoption, and technology-driven business improvements.
• Strong analytical and problem-solving skills with ability to convert data into actionable insights.
• Ability to work in a fast-paced, cross-functional, and dynamic GEO operating environment.
• Excellent communication and stakeholder management skills across business and technology teams.
• Strong teamwork, ownership, and continuous improvement mindset.
• Fluent English communication skills; local language skills are a plus.

What the company offers

• An international team with a focus on Gender Diversity.
• Employee Assistance Program including psychological, legal, and financial consultancy.
• Commitment to sustainable solutions such as CO2 Offset, Asset Recovery Services, and Lenovo Certified Refurbished portfolio.
• Access to internal e-learning development platform for personal growth.
• Mentorship program.

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