Customer Support Engineer

Job Summary

The Associate Customer Support Engineer provides technical support and troubleshooting for Cisco Meraki products and networking solutions, focusing on diagnosing and resolving basic network issues under guidance.

Responsibilities

• Resolve basic technical problems related to networking products and solutions.
• Conduct initial network diagnostics to identify connectivity and configuration issues.
• Use laboratory setups to reproduce and investigate technical problems.
• Adhere to established procedures and guidelines for support cases.
• Work with senior engineers to investigate issues and seek guidance.
• Document troubleshooting processes and outcomes accurately.
• Escalate complex issues to appropriate teams when necessary.
• Develop technical knowledge and apply feedback to improve performance.

Requirements

• Bachelor’s degree in Information Technology, Network Engineering, Computer Engineering, Communications Engineering, or related field.
• 0–1 year of experience in technical support, networking, IT, or related area.
• Basic understanding of networking fundamentals including IP addressing, routing, switching, and connectivity.
• Ability to analyze, configure, and troubleshoot small networks.
• Familiarity with Cisco networking technologies or certifications like CCNA is an advantage.
• Good written and verbal English communication skills.
• Strong analytical and problem-solving skills.
• Good organizational and teamwork abilities.
• Willingness to learn, adapt, and receive coaching.
• Ability to work independently and escalate issues when needed.

Working Hours

• Shift A: 11:00 AM – 7:00 PM
• Shift B: 7:00 PM – 3:00 AM

We refresh listings regularly, but some roles close early on the source platform.