Business Process Engineering Lead (Telecom) – Damascus Based

Job Summary

The Business Process Engineering Lead manages the organization’s comprehensive business process management, focusing on optimizing and re-engineering processes to enhance efficiency through automation and digitization. This role leads process discovery, sets standards, and oversees digital transformation initiatives while mentoring a Business Process Engineer.

Responsibilities

• Conduct discovery sessions with senior stakeholders to analyze current operations and strategic goals.
• Review and approve AS-IS process documentation for accuracy and compliance with standards.
• Design TO-BE process architecture using business process re-engineering, Lean, and continuous improvement methods.
• Set process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign using BPMN tools for complex, cross-functional systems.
• Manage gap analysis outputs ensuring alignment with business objectives.
• Identify and lead automation, RPA, and intelligent process orchestration opportunities to maximize digitization value.
• Oversee implementation phases including go-live coordination and post-implementation reviews.

Requirements

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• 8–10 years of experience in business process engineering or BPM, with 3–4 years in a lead or senior role.
• Fluency in Arabic (writing, reading, speaking) is mandatory.
• Expertise in the full BPM lifecycle: AS-IS discovery, TO-BE design, process modelling, validation, implementation, and integration.
• Hands-on experience with at least one BPMN 2.0 and BPMS tool such as Bizagi, ARIS, Pegasystems, Appian, or Camunda.
• Knowledge of RPA, workflow automation, and intelligent automation concepts.
• Understanding of Value stream excellence.
• Preferred certifications include CBPP or CBPL, BPMN 2.0 – OCEB 2 or equivalent, and Lean Six Sigma Black Belt or Green Belt minimum.
• Familiarity with telecom, fibre network, or fixed network environments is advantageous.

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