Account Manager

Job Summary

The Account Manager at Talabat manages and develops relationships with restaurant and vendor partners, acting as their main contact to enhance their platform presence, increase sales, and maintain partner satisfaction.

Responsibilities

• Develop and sustain strong, long-term partnerships with existing restaurant and vendor clients.
• Maintain high partner satisfaction and retention through proactive communication and excellent service.
• Provide partners with insights and advice to support their business growth on the platform.
• Analyze sales, operational, and engagement data to find improvement opportunities in menu performance, pricing, promotions, and delivery logistics.
• Offer actionable recommendations based on performance metrics to boost revenue and efficiency.
• Conduct regular business reviews to discuss results, opportunities, and growth strategies.
• Identify growth opportunities such as upselling services, cross-promotions, and enhancing partner performance.
• Collaborate with internal teams like Marketing, Logistics, and Operations to meet partner needs and resolve issues efficiently.
• Negotiate and renew commercial agreements to maintain strategic partnerships.
• Ensure partners comply with service-level agreements and operational standards including delivery quality and availability.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 2 years of experience in Account Management, Sales, or Partner Success; experience in food tech, FMCG, or e-commerce is a plus.
• Strong analytical skills with proficiency in data dashboards and Excel/Google Sheets for performance analysis.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset focused on delivering value to partners.
• Residency in or relocation to X is required.
• Self-motivated and able to work independently in a fast-paced environment.
• Fluency in X Language is required.

What the company offers

• Opportunities for professional and personal growth and recognition.
• Diverse and inclusive work environment with global colleagues.
• Chance to contribute to the fastest-growing online food ordering network.
• Company events, cultural outings, and sports activities for team bonding.
• Daily perks including fresh fruits, coffee, wellness rooms, sponsored healthcare, and gym memberships.

We refresh listings regularly, but some roles close early on the source platform.