User Management Advisor – Likee

Job Summary

The User Management Advisor manages user requests and escalations, ensuring adherence to platform rules. This role serves as a liaison among users, internal teams, and management to uphold a safe and high-quality user experience.

Responsibilities

• Provide dedicated one-on-one support to SVIP users, ensuring a premium and personalized experience while fostering long-term relationships.
• Understand and anticipate the needs of high-value users and promote SVIP services to grow the SVIP user base.
• Manage and optimize SVIP service processes and workflows to enhance service quality and efficiency.
• Increase user satisfaction, engagement, and retention among SVIP users through daily interactions and regular meetings.
• Re-engage inactive or churned users by encouraging their return via targeted communication and follow-up.
• Analyze user feedback and behavior, create data-driven reports, propose improvements, and collaborate with internal teams to improve user experience and operations.

Requirements

• Experience in customer service or user support with effective handling of user inquiries and a strong service mindset.
• Basic skills in data analysis to interpret user behavior and feedback and support business optimization with data insights.

We refresh listings regularly, but some roles close early on the source platform.