Customer Success Advisor

Job Summary

The Customer Success Advisor is a post-sales role responsible for managing onboarding, adoption, and retention of Autodesk offerings within assigned territory accounts. You will provide guidance and resources to customers, collaborate with sales teams and partners, and identify expansion opportunities to maximize renewals.

Responsibilities

• Conduct high-volume customer engagements via phone, email, social media, and other channels to maximize customer success within a defined territory
• Build relationships and collaborate with sales teams and internal and external partners to achieve renewal and expansion of customer relationships
• Develop account plans in collaboration with territory sales teams to manage resources and achieve assigned goals
• Identify customer challenges specific to their industry through engagement
• Support customers through onboarding, adoption, retention, and expansion phases
• Monitor customer usage data, health indicators, renewal dates, and growth opportunities to develop success strategies with reseller partners and sales teams
• Document customer opportunities and activity using provided technology solutions
• Respond to partner and customer inquiries and link business processes with product and technical solutions

Must haves

• Minimum 3 years of customer success, renewals, or sales experience in the SaaS industry
• Fluent English and Arabic language skills
• Experience interacting with clients at all levels across different industries and geographical areas
• Ability to build customer relationships and gather insights over the phone
• Experience navigating complex, escalated customer situations and large organizations
• Experience in software or SaaS sales or renewals environment

Nice to haves

• Background in customer-facing roles including account management, customer support, project management, customer success, or sales
• 1+ years of experience with Salesforce or another CRM software
• Experience managing time between calls, troubleshooting follow-ups, customer relationship management, and new customer outreach

What the company offers

• Hybrid working schedule
• Competitive compensation package including base salary, annual cash bonuses, stock grants, and comprehensive benefits

We refresh listings regularly, but some roles close early on the source platform.