Globitel is hiring a CX Business Solutions Manager, offering a career opportunity for job seekers looking for CX jobs, product management roles, and business solutions positions in the technology and telecom sector.

About the job

• Direct product vision and roadmap in alignment with customer needs and market trends.
• Conduct competitive analysis, customer discovery, and VoC research to identify opportunities.
• Translate customer and business needs into high-level feature definitions.
• Prioritize features based on impact, urgency, and commercial value.
• Own the intake, clarification, and business evaluation of customer change requests (CRs), ensuring alignment with product strategy and customer value.
• Manage business analysts across CX product lines. Supervise the preparation of requirements documents (BRDs), personas, and journey maps.
• Guide UX/UI development and usability testing for continuous product improvement.
• Represent product direction internally and externally (e.g., with clients, sale teams)
• Support pre-sales and sales teams in roadmap discussions and product adoption, and preparations for new projects or RFPs

Required Competencies

• Bachelor’s degree in Business, Marketing, Computer Science, or related field.
• 7+ years of experience in product management or CX-related roles, preferably in B2B software or telecom.
• Proven experience managing product teams and delivering successful software products.
• Strong understanding of CX technologies, customer journey design, and user-centric development.
• Excellent communication, leadership, and strategic planning skills.

We refresh listings regularly, but some roles close early on the source platform.