Application Specialist, Pharmacy Informatics

Job Summary

The Application Specialist leverages healthcare, business, and InterSystems product expertise to ensure successful and timely contracting and implementation of InterSystems products, focusing on Pharmacy Informatics.

Responsibilities

• Serve as an expert Pharmacy resource for customers, understanding their processes and advising on optimal implementation of standard solutions.
• Guide customers to maximize benefits from the solution while minimizing custom work.
• Stay updated on new product developments through regular release cycles.
• Act as a Subject Matter Expert for the Medications Management module of the TrakCare Product.
• Utilize in-depth knowledge of hospital pharmacy workflows and Medication Management systems.
• Visit customer sites and participate in projects requiring frequent travel, potentially up to 5 days away weekly.
• Collaborate with various business areas to align on customer needs and solutions.

Must haves

• Excellent communication skills with experience in customer training, workshops, or presentations.
• Strong consultative skills to clearly articulate and communicate ideas.
• Experience engaging directly with customers, including clinicians, delivering confident messaging.
• Minimum 3 years of healthcare experience with good understanding of clinical processes.
• Experience with EMR systems and Medication Management Systems, Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
• Background in hospital pharmacy roles.
• Experience contributing to multi-disciplinary teams and writing functional documents.
• Experience in business process mapping and knowledge of Information Systems.

Nice to haves

• Experience communicating with stakeholders at various levels in healthcare organizations, including government/public or private sectors.
• Experience implementing software solutions and exposure to IT services in customer-facing roles.
• Previous roles as an Application or Configuration Specialist and experience with change management.
• Good computer skills and experience conducting software testing.

Requirements

• University degree in Pharmacy.
• Clinical specialty.
• Proficiency in English.
• Experience with EPIC or another EMR system.

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