Senior Manager – Performance Improvement & Value Creation. SN7

Job Summary

This role leads efforts to enhance operational performance, efficiency, and value creation within City Operations by identifying revenue opportunities, improving productivity, and supporting performance management and planning.

Responsibilities

• Identify and prioritize revenue opportunities across various City Operations functions including Operations & Maintenance, Fire & Life Safety, Medical Operations, and others.
• Develop business cases with Finance to evaluate commercial opportunities, pricing, and operational sustainability.
• Collaborate with operational and corporate teams to validate assumptions, define ownership, and support opportunity implementation.
• Benchmark commercial and operating practices against relevant sectors such as city infrastructure and public services.
• Identify efficiency improvements through process optimization, service redesign, automation, and better asset utilization.
• Conduct root-cause analyses to understand gaps in cost, quality, productivity, and service performance.
• Build and manage a pipeline of improvement initiatives with defined benefits, milestones, owners, and risks.
• Coordinate with Performance Management to define KPIs, analyze trends, support executive reviews, and follow up on corrective actions.
• Provide analytical inputs for annual and multi-year planning, including workforce, budgets, contracts, and strategic initiatives.
• Establish governance for value-creation and efficiency initiatives, promoting accountability and data-driven decision-making.

Requirements

• Bachelor’s degree in Engineering, Business, Economics, Finance, Operations Management, or related field.
• 8-12 years of relevant experience in management consulting, operational excellence, value creation, business planning, or related areas.
• Proven experience in identifying and delivering revenue, cost-efficiency, productivity, or service improvements.
• Experience developing business cases, financial models, executive recommendations, and implementation plans.
• Experience in complex environments such as cities, infrastructure, utilities, real estate, transport, healthcare, public safety, technology operations, or public sector is advantageous.
• Experience engaging senior stakeholders and collaborating across multiple functions with diverse operational priorities.

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