Head of Digital Transformation Unit

Job Summary

Lead the implementation of KHCF’s digital transformation strategy by managing a portfolio of technology-driven business changes. Oversee enterprise application governance, PMO, business analysis, process transformation, automation, digital services, AI initiatives, and change management.

Responsibilities

• Drive the execution of KHCF’s digital transformation roadmap and manage a prioritized portfolio of technology-enabled initiatives.
• Maintain governance over enterprise applications including configuration, access, change management, testing, documentation, support transition, and vendor oversight.
• Develop and enhance PMO, project/program governance, and business analysis practices covering charters, scope, risk management, change control, UAT, acceptance, handover, closure, and benefits realization.
• Collaborate with business owners to redesign processes prior to digitization, defining rules, controls, KPIs, exceptions, ownership, and workflows.
• Oversee operational integrations, APIs, workflow and intelligent automation, and reusable transformation capabilities.
• Manage technology governance for websites, portals, self-service channels, and digital services ensuring architecture, security, privacy, and data requirements are met.
• Lead AI-enabled process transformation and productivity use cases under KHCF’s enterprise AI governance.
• Enhance vendor and contract delivery governance including deliverables, acceptance criteria, documentation, knowledge transfer, service transition, and measurable outcomes.
• Lead organizational change management, adoption, and stakeholder engagement to ensure effective use and benefit realization of delivered capabilities.
• Build and lead a high-performing Digital Transformation & Enterprise Applications team.

Must haves

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, Business Administration, Project Management or a related field.
• Project Management Professional (PMP) certification or an equivalent internationally recognized project/program management certification.
• At least 15 years of relevant experience in IT, digital transformation, enterprise applications, project/program management, or business transformation.
• Minimum 7 years of leadership experience managing complex transformation, enterprise application, program/portfolio, or PMO functions involving multiple stakeholders and vendors.
• Proven success in establishing or improving PMO governance, business analysis, enterprise application ownership, process transformation, integration, and automation.
• Demonstrated delivery of organization-wide technology-enabled transformation with measurable outcomes, adoption, controlled production transition, and formal acceptance/closure.

Nice to haves

• Master’s degree, MBA or relevant postgraduate qualification.
• Certifications in Agile, Scrum, product management, or scaled delivery.
• Program/portfolio management certification.
• Organizational change management certification or certifications in enterprise architecture, business analysis, automation, cloud, service management, or enterprise applications.

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