{"id":9287,"date":"2026-10-15T18:30:58","date_gmt":"2026-10-15T18:30:58","guid":{"rendered":"https:\/\/mawahebna.com\/?post_type=awsm_job_openings&#038;p=9287"},"modified":"2026-10-15T18:31:00","modified_gmt":"2026-10-15T18:31:00","slug":"customer-ai-engineer-antal-international-amman","status":"publish","type":"awsm_job_openings","link":"https:\/\/mawahebna.com\/ar\/job\/customer-ai-engineer-antal-international-amman\/","title":{"rendered":"\u0645\u0647\u0646\u062f\u0633 \u0630\u0643\u0627\u0621 \u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 (Customer AI Engineer)"},"content":{"rendered":"\n<div class=\"mjbar\" dir=\"rtl\" lang=\"ar\">\n<p class=\"mjbar-intro\">\u062a\u0639\u0644\u0646 \u0634\u0631\u0643\u0629 Antal International \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0648\u0638\u064a\u0641\u0629 Customer AI Engineer \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u0631\u0628\u0637 \u0627\u0644\u062a\u0642\u0646\u064a \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u0642\u0646\u064a\u0629.<\/p>\n<h2 class=\"mjbar-h2\">\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n<ul class=\"mjbar-facts\">\n<li><strong>\u0627\u0644\u0634\u0631\u0643\u0629:<\/strong> Antal International<\/li>\n<li><strong>\u0627\u0644\u0645\u062f\u064a\u0646\u0629:<\/strong> \u0639\u0645\u0651\u0627\u0646 (Amman)<\/li>\n<li><strong>\u0627\u0644\u062f\u0648\u0644\u0629:<\/strong> \u0627\u0644\u0623\u0631\u062f\u0646 (Jordan)<\/li>\n<li><strong>\u0646\u0645\u0637 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639 (On-site)<\/li>\n<li><strong>\u0646\u0648\u0639 \u0627\u0644\u062f\u0648\u0627\u0645:<\/strong> \u0639\u0642\u062f (Contract)<\/li>\n<li><strong>\u0627\u0644\u0645\u0633\u062a\u0648\u0649:<\/strong> \u0645\u062a\u0648\u0633\u0637 \u0625\u0644\u0649 \u0623\u0648\u0644 (Mid-Senior level)<\/li>\n<li><strong>\u0627\u0644\u0645\u062c\u0627\u0644:<\/strong> \u0647\u0646\u062f\u0633\u0629 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a (AI\/ML Engineering)<\/li>\n<\/ul>\n<p class=\"mjbar-notice\">\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u0647\u0630\u0647 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0627 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u064a\u0645 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629\u060c \u0648\u0647\u064a \u0645\u0639\u0631\u0648\u0636\u0629 \u0623\u062f\u0646\u0627\u0647 \u0643\u0645\u0627 \u0648\u0631\u062f\u062a \u0645\u0646 \u0635\u0627\u062d\u0628 \u0627\u0644\u0639\u0645\u0644 \u062f\u0648\u0646 \u0623\u064a \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u062a\u0631\u062c\u0645\u0629.<\/p>\n<\/div>\n<div class=\"mjbar-en\" dir=\"ltr\" lang=\"en\">\n<h3>Job Summary<\/h3><p>The Customer AI Engineer acts as the main technical liaison between enterprise clients and the product team at a YC-backed AI startup, handling hands-on engineering tasks with significant customer interaction.<\/p><h3>Responsibilities<\/h3><ul><li>Serve as the primary technical contact for customers, responding promptly to inquiries and managing issue resolution end-to-end.<\/li><li>Lead the technical onboarding process by assisting enterprise customers with setup, configuration, and integration using tools such as Zendesk, Intercom, and HubSpot.<\/li><li>Diagnose and fix complex problems in live customer environments.<\/li><li>Write and deploy code fixes, integration improvements, and minor features within the Node.js and TypeScript codebase.<\/li><li>Collaborate with the product engineering team by providing customer insights, escalating systemic issues, and helping prioritize development tasks.<\/li><li>Develop deep expertise in AI agents and prompt engineering to advise customers on optimizing support operations.<\/li><li>Document recurring issues, solutions, and integration patterns to enhance internal knowledge and customer resources.<\/li><\/ul><h3>Requirements<\/h3><ul><li>2-3+ years of software engineering experience with Node.js and TypeScript, including production code delivery.<\/li><li>Practical experience with AI agents and prompt engineering.<\/li><li>Previous technical customer-facing experience such as onboarding or debugging integrations in a SaaS context.<\/li><li>Good understanding or quick learning ability of helpdesk APIs like Zendesk, Intercom, and HubSpot.<\/li><li>Fluent English with strong written and verbal communication skills, including confident video call interactions with enterprise stakeholders.<\/li><li>Ability to work effectively in a fast-paced startup environment focused on speed and customer impact.<\/li><li>Capability to support customers across US, EU, MENA, and GCC time zones.<\/li><\/ul><h3>What the company offers<\/h3><ul><li>Monthly gross base salary between JOD 1,800 and 2,800.<\/li><li>Highest-tier GIG health insurance after probation period.<\/li><li>Standard paid leave according to Jordanian regulations.<\/li><li>On-site work in Amman, Jordan, six days per week with one day off.<\/li><li>Engagement as a direct independent contractor.<\/li><\/ul>\n\n<div class=\"mjb-apply-buttons\" style=\"display:flex;flex-wrap:wrap;gap:10px;justify-content:center;margin:32px 0 16px\"><a class=\"mjb-apply-btn\" href=\"https:\/\/www.linkedin.com\/jobs\/view\/4479544571\/?utm_source=mawahebna&amp;utm_medium=job_board&amp;utm_campaign=linkedin_bridge\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Apply Here<\/a><a class=\"mjb-browse-btn\" href=\"https:\/\/mawahebna.com\/ar\/jobs\/\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Browse Other Jobs<\/a><\/div><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>We refresh listings regularly, but some roles close early on the source platform.<\/p><\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0639\u0644\u0646 \u0634\u0631\u0643\u0629 Antal International \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0648\u0638\u064a\u0641\u0629 Customer AI Engineer \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u0631\u0628\u0637 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":9286,"template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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\u0634\u0631\u0643\u0629 Antal International \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0648\u0638\u064a\u0641\u0629 Customer AI Engineer \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u0631\u0628\u0637 [&hellip;]","_links":{"self":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings\/9287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/media\/9286"}],"wp:attachment":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/media?parent=9287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}