{"id":7915,"date":"2026-09-30T19:16:04","date_gmt":"2026-09-30T19:16:04","guid":{"rendered":"https:\/\/mawahebna.com\/?post_type=awsm_job_openings&#038;p=7915"},"modified":"2026-09-30T19:16:06","modified_gmt":"2026-09-30T19:16:06","slug":"service-desk-administrator-ii-secret-clearance-v2x-inc-amman","status":"publish","type":"awsm_job_openings","link":"https:\/\/mawahebna.com\/ar\/job\/service-desk-administrator-ii-secret-clearance-v2x-inc-amman\/","title":{"rendered":"\u0645\u0633\u0624\u0648\u0644 \u0645\u0643\u062a\u0628 \u062e\u062f\u0645\u0629 II &#8211; Secret Clearance (Service Desk Administrator II &#8211; Secret Clearance)"},"content":{"rendered":"\n<div class=\"mjbar\" dir=\"rtl\" lang=\"ar\">\n<p class=\"mjbar-intro\">\u062a\u0642\u062f\u0645 \u0634\u0631\u0643\u0629 V2X Inc \u0641\u0631\u0635\u0629 \u0639\u0645\u0644 \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0644\u0648\u0638\u064a\u0641\u0629 Service Desk Administrator II\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0625\u0634\u0631\u0627\u0641 \u0639\u0644\u0649 \u0627\u0644\u0641\u0631\u064a\u0642 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0641\u0646\u064a \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0643\u0641\u0627\u0621\u0629.<\/p>\n<h2 class=\"mjbar-h2\">\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n<ul class=\"mjbar-facts\">\n<li><strong>\u0627\u0644\u0634\u0631\u0643\u0629:<\/strong> V2X Inc<\/li>\n<li><strong>\u0627\u0644\u0645\u062f\u064a\u0646\u0629:<\/strong> \u0639\u0645\u0651\u0627\u0646 (Amman)<\/li>\n<li><strong>\u0627\u0644\u062f\u0648\u0644\u0629:<\/strong> \u0627\u0644\u0623\u0631\u062f\u0646 (Jordan)<\/li>\n<li><strong>\u0646\u0648\u0639 \u0627\u0644\u062f\u0648\u0627\u0645:<\/strong> \u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 (Full Time)<\/li>\n<li><strong>\u0627\u0644\u0645\u0633\u062a\u0648\u0649:<\/strong> \u0645\u062a\u0648\u0633\u0637 \u0625\u0644\u0649 \u0623\u0648\u0644 (Mid-Senior level)<\/li>\n<li><strong>\u0627\u0644\u0645\u062c\u0627\u0644:<\/strong> \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (Information Technology)<\/li>\n<\/ul>\n<p class=\"mjbar-notice\">\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u0647\u0630\u0647 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0627 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u064a\u0645 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629\u060c \u0648\u0647\u064a \u0645\u0639\u0631\u0648\u0636\u0629 \u0623\u062f\u0646\u0627\u0647 \u0643\u0645\u0627 \u0648\u0631\u062f\u062a \u0645\u0646 \u0635\u0627\u062d\u0628 \u0627\u0644\u0639\u0645\u0644 \u062f\u0648\u0646 \u0623\u064a \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u062a\u0631\u062c\u0645\u0629.<\/p>\n<\/div>\n<div class=\"mjbar-en\" dir=\"ltr\" lang=\"en\">\n<h3>Job Summary<\/h3><p>The Service Desk Administrator II manages service desk operations and supervises Level I administrators and technicians. The role involves staffing oversight, monitoring performance metrics, and providing technical and communication support to ensure efficient incident handling and customer service.<\/p><h3>Responsibilities<\/h3><ul><li>Manage and oversee service desk operations and staff proactively.<\/li><li>Maintain adequate staffing and skill levels during operational hours by managing schedules and assignments.<\/li><li>Serve as an escalation point for difficult or controversial calls.<\/li><li>Generate and analyze daily, weekly, and monthly performance reports and provide feedback to staff.<\/li><li>Monitor incident and service desk metrics, identify improvements, and implement corrective actions.<\/li><li>Perform first-line support and administrative duties during high workload or staffing shortages.<\/li><li>Build effective relationships with Information Management officers, customer leadership, and senior management, reporting significant service issues.<\/li><li>Ensure adherence to policies and workflows, update processes to improve efficiency, and provide senior technical support.<\/li><\/ul><h3>Requirements<\/h3><ul><li>Active Secret Clearance is required.<\/li><li>High School diploma or GED is mandatory; one year of related experience may substitute for one year of education if a degree is required.<\/li><li>Compliance with DoD 8570.01M, maintaining at least one baseline and one computing environment certification.<\/li><li>Minimum four years of customer service experience and one to two years in a service desk environment.<\/li><li>Experience leading teams in high-tempo environments and excellent customer service skills.<\/li><li>Preferred two years of supervisory or lead experience.<\/li><li>Ability to update proprietary applications related to employee status, training, certifications, and compliance.<\/li><li>Manage training compliance, leave approvals, employee orientation, and enforce company policies.<\/li><li>Communicate effectively across the chain of command and ensure safety and policy adherence.<\/li><\/ul><h3>What the company offers<\/h3><ul><li>Company-paid housing and transportation.<\/li><li>Completion bonus.<\/li><li>Tuition reimbursement program.<\/li><\/ul>\n\n<div class=\"mjb-apply-buttons\" style=\"display:flex;flex-wrap:wrap;gap:10px;justify-content:center;margin:32px 0 16px\"><a class=\"mjb-apply-btn\" href=\"https:\/\/www.linkedin.com\/jobs\/view\/4471975508\/?utm_source=mawahebna&amp;utm_medium=job_board&amp;utm_campaign=linkedin_bridge\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Apply Here<\/a><a class=\"mjb-browse-btn\" href=\"https:\/\/mawahebna.com\/ar\/jobs\/\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Browse Other Jobs<\/a><\/div><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>We refresh listings regularly, but some roles close early on the source platform.<\/p><\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0642\u062f\u0645 \u0634\u0631\u0643\u0629 V2X Inc \u0641\u0631\u0635\u0629 \u0639\u0645\u0644 \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0644\u0648\u0638\u064a\u0641\u0629 Service Desk Administrator II\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0643\u062a\u0628 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":7914,"template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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\u0634\u0631\u0643\u0629 V2X Inc \u0641\u0631\u0635\u0629 \u0639\u0645\u0644 \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0644\u0648\u0638\u064a\u0641\u0629 Service Desk Administrator II\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0643\u062a\u0628 [&hellip;]","_links":{"self":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings\/7915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/media\/7914"}],"wp:attachment":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/media?parent=7915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}