{"id":6160,"date":"2026-09-15T20:30:23","date_gmt":"2026-09-15T20:30:23","guid":{"rendered":"https:\/\/mawahebna.com\/?post_type=awsm_job_openings&#038;p=6160"},"modified":"2026-09-15T20:30:25","modified_gmt":"2026-09-15T20:30:25","slug":"customer-service-officer-crypto-cfi-financial-group-amman","status":"publish","type":"awsm_job_openings","link":"https:\/\/mawahebna.com\/ar\/job\/customer-service-officer-crypto-cfi-financial-group-amman\/","title":{"rendered":"\u0645\u0648\u0638\u0641 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Crypto (Customer Service Officer &#8211; Crypto)"},"content":{"rendered":"\n<div class=\"mjbar\" dir=\"rtl\" lang=\"ar\">\n<p class=\"mjbar-intro\">\u062a\u0639\u0644\u0646 \u0634\u0631\u0643\u0629 CFI Financial Group \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0641\u0631\u0635\u0629 \u0644\u0648\u0638\u064a\u0641\u0629 \u0645\u0648\u0638\u0641 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Crypto\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062f\u0639\u0645 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u062c\u0627\u0644 \u0627\u0644\u062a\u062f\u0627\u0648\u0644 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u062a \u0627\u0644\u0631\u0642\u0645\u064a\u0629.<\/p>\n<h2 class=\"mjbar-h2\">\u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0648\u0638\u064a\u0641\u0629<\/h2>\n<ul class=\"mjbar-facts\">\n<li><strong>\u0627\u0644\u0634\u0631\u0643\u0629:<\/strong> CFI Financial Group<\/li>\n<li><strong>\u0627\u0644\u0645\u062f\u064a\u0646\u0629:<\/strong> \u0639\u0645\u0651\u0627\u0646 (Amman)<\/li>\n<li><strong>\u0627\u0644\u062f\u0648\u0644\u0629:<\/strong> \u0627\u0644\u0623\u0631\u062f\u0646 (Jordan)<\/li>\n<li><strong>\u0646\u0648\u0639 \u0627\u0644\u062f\u0648\u0627\u0645:<\/strong> \u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 (Full Time)<\/li>\n<li><strong>\u0627\u0644\u0645\u062c\u0627\u0644:<\/strong> \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (Customer Success)<\/li>\n<\/ul>\n<p class=\"mjbar-notice\">\u0627\u0644\u0648\u0635\u0641 \u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u0647\u0630\u0647 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0627 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u064a\u0645 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629\u060c \u0648\u0647\u064a \u0645\u0639\u0631\u0648\u0636\u0629 \u0623\u062f\u0646\u0627\u0647 \u0643\u0645\u0627 \u0648\u0631\u062f\u062a \u0645\u0646 \u0635\u0627\u062d\u0628 \u0627\u0644\u0639\u0645\u0644 \u062f\u0648\u0646 \u0623\u064a \u062a\u0639\u062f\u064a\u0644 \u0623\u0648 \u062a\u0631\u062c\u0645\u0629.<\/p>\n<\/div>\n<div class=\"mjbar-en\" dir=\"ltr\" lang=\"en\">\n<h3>Job Summary<\/h3><p>The Customer Service Officer &#8211; Crypto will provide exceptional client support and experience across multiple communication channels, assist clients with their trading activities, and ensure compliance with financial regulations.<\/p><h3>Responsibilities<\/h3><ul><li>Deliver outstanding client service via phone, email, live chat, and WhatsApp<\/li><li>Guide clients through their trading journey with clarity and confidence<\/li><li>Build personalized client relationships and manage complex cases professionally<\/li><li>Achieve and surpass key performance indicators such as CSAT, FTR, response time, and quality standards<\/li><li>Assist clients with account opening, verification, and funding inquiries<\/li><li>Ensure compliance with KYC, AML, and regulatory requirements and escalate sensitive cases appropriately<\/li><li>Use CRM and support systems to log client interactions and data accurately<\/li><li>Collaborate with internal teams to resolve client issues and adhere to operational schedules<\/li><\/ul><h3>Requirements<\/h3><ul><li>Bachelor\u2019s degree in business management<\/li><li>Experience in customer service, financial services, or fintech is advantageous<\/li><li>Knowledge of Crypto assets (BTC, ETH, altcoins), Wallets (hot vs cold), and Blockchain basics (transactions, confirmations, gas fees)<\/li><li>Basic understanding of financial markets such as Forex and CFDs<\/li><li>Commercial mindset focused on client retention and engagement<\/li><li>Proficient with CRM and digital tools<\/li><li>Flexible and proactive, able to work in a 24\/7 environment<\/li><li>Strong problem-solving abilities and team spirit<\/li><\/ul><h3>What the company offers<\/h3><ul><li>Competitive salaries and benefits<\/li><li>Opportunity to work and learn with industry professionals<\/li><li>Supportive and collaborative work environment<\/li><li>Unlimited growth and development opportunities<\/li><li>Fast-growing multinational company<\/li><\/ul>\n\n<div class=\"mjb-apply-buttons\" style=\"display:flex;flex-wrap:wrap;gap:10px;justify-content:center;margin:32px 0 16px\"><a class=\"mjb-apply-btn\" href=\"https:\/\/www.linkedin.com\/jobs\/view\/4465735524\/?utm_source=mawahebna&amp;utm_medium=job_board&amp;utm_campaign=linkedin_bridge\" target=\"_blank\" rel=\"nofollow noopener\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Apply Here<\/a><a class=\"mjb-browse-btn\" href=\"https:\/\/mawahebna.com\/ar\/jobs\/\" style=\"display:inline-block;background:#ff670f;color:#000;border:1px solid #333333;border-radius:4px;padding:15px 30px;font-size:16px;font-weight:600;line-height:1.2;text-decoration:none;text-align:center\">Browse Other Jobs<\/a><\/div><blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>We refresh listings regularly, but some roles close early on the source platform.<\/p><\/blockquote>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0639\u0644\u0646 \u0634\u0631\u0643\u0629 CFI Financial Group \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0641\u0631\u0635\u0629 \u0644\u0648\u0638\u064a\u0641\u0629 \u0645\u0648\u0638\u0641 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Crypto\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6159,"template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-6160","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","city-jordan","job-location-amman","job-category-customer-success","job-type-full-time","company-name-cfi-financial-group"],"uagb_featured_image_src":{"full":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"thumbnail":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"medium":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"medium_large":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"large":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"1536x1536":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false],"2048x2048":["https:\/\/mawahebna.com\/wp-content\/uploads\/2026\/09\/cfi-financial-group-logo-1.jpg",100,100,false]},"uagb_author_info":{"display_name":"","author_link":"https:\/\/mawahebna.com\/ar\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"\u062a\u0639\u0644\u0646 \u0634\u0631\u0643\u0629 CFI Financial Group \u0641\u064a \u0639\u0645\u0651\u0627\u0646 \u0639\u0646 \u0641\u0631\u0635\u0629 \u0644\u0648\u0638\u064a\u0641\u0629 \u0645\u0648\u0638\u0641 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Crypto\u060c \u062d\u064a\u062b \u064a\u0631\u0643\u0632 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 [&hellip;]","_links":{"self":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings\/6160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"wp:attachment":[{"href":"https:\/\/mawahebna.com\/ar\/wp-json\/wp\/v2\/media?parent=6160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}